D-backs to make it up to fans after Opening Day concessions debacle

Apr 10, 2021, 1:47 PM | Updated: 1:48 pm
General view of fans in attendance during the MLB game between the Arizona Diamondbacks and the Cin...
General view of fans in attendance during the MLB game between the Arizona Diamondbacks and the Cincinnati Reds at Chase Field on April 09, 2021 in Phoenix, Arizona. (Photo by Christian Petersen/Getty Images)
(Photo by Christian Petersen/Getty Images)

The Arizona Diamondbacks didn’t have quite the home opener they had hoped for on Friday night at Chase Field.

Not only did the D-backs lose to the Cincinnati Reds 6-5 in 10 innings, there were also lengthy lines and even longer wait times for concessions in addition to technical issues with the contactless payment systems.

On Saturday, Diamondbacks president and CEO Derrick Hall took to Twitter to announce that the team would be making it up to those fans who were negatively impacted.

“We appreciate all fans who attended our game last night and realize many experienced inconveniences and we have begun to address and make corrections,” he said via the team’s Twitter.

“We have decided that in the coming days, all single-game ticket buyers will receive information regarding a free ticket to an upcoming game as a token of our appreciation and we’re determining a meaningful offer for our dedicated season-ticket holders who already have tickets. We are grateful for the continued support of our fans and are committed to immediate improvements.”

There were a total of 19,385 in attendance for the first baseball game at Chase Field to host fans since September 2019.

That number was increased from the original 12,000 limit after Gov. Doug Ducey lifted COVID-19 mitigation requirements last month.

The D-backs host the Reds in Game 2 of the three-game series on Saturday night at Chase Field, with a pitching matchup of Jeff Hoffman vs. Riley Smith, who will be making his MLB debut.

First pitch is set for 5:10 p.m. Catch all the action on 98.7 FM Arizona’s Sports Station.

Arizona Diamondbacks

FILE - Chase Field sits empty after the Colorado Rockies decided not to play their baseball game ag...
Arizona Sports

Arizona Diamondbacks claim former Orioles pitcher Zack Burdi off waivers

The Arizona Diamondbacks announced Thursday they have claimed pitcher Zack Burdi off waivers from the Baltimore Orioles.
6 days ago
PHOENIX, ARIZONA - JULY 01: Manager Torey Lovullo #17 of the Arizona Diamondbacks signals from the ...
Arizona Sports

D-backs’ Lovullo ready to fill critical roles on coaching staff

D-backs skipper Torey Lovullo spoke with media about how he plans to fill the team's pitching, hitting and bench coach positions.
11 days ago
Arizona Diamondbacks general manager Mike Hazen joins The Doug & Wolf Show for an interview on ...
Kevin Zimmerman

D-backs to prioritize more power bullpen arms, grinding hitters

Diamondbacks GM Mike Hazen believes more power in the bullpen and more grinding hitters at the plate can help turn his team around.
12 days ago
Arizona Diamondbacks manager Torey Lovullo (17) argues with umpire Chad Whitson, left, during the t...
Arizona Sports

D-backs make multiple coaching changes to start offseason

Arizona manager Torey Lovullo retained his job with a one-year extension, but his staff is not moving forward in the same framework.
12 days ago
San Diego Padres manager Jayce Tingler returns to the dugout after the national anthem before a bas...
Associated Press

Padres fire manager Jayce Tingler after midseason collapse

The San Diego Padres have fired Jayce Tingler a season after finishing second in voting for NL Manager of the Year.
14 days ago
Arizona Diamondbacks' David Peralta, right, douses Diamondbacks' Josh VanMeter (19) after VanMeter'...
Associated Press

Diamondbacks clinch No. 2 pick in MLB Draft after going 52-110 in 2021

The Diamondbacks finished with a 52-110 record in 2021, tying the Baltimore Orioles for the worst record in the majors.
17 days ago
D-backs to make it up to fans after Opening Day concessions debacle