ARIZONA DIAMONDBACKS

D-backs to make it up to fans after Opening Day concessions debacle

Apr 10, 2021, 1:47 PM | Updated: 1:48 pm

General view of fans in attendance during the MLB game between the Arizona Diamondbacks and the Cin...

General view of fans in attendance during the MLB game between the Arizona Diamondbacks and the Cincinnati Reds at Chase Field on April 09, 2021 in Phoenix, Arizona. (Photo by Christian Petersen/Getty Images)

(Photo by Christian Petersen/Getty Images)

The Arizona Diamondbacks didn’t have quite the home opener they had hoped for on Friday night at Chase Field.

Not only did the D-backs lose to the Cincinnati Reds 6-5 in 10 innings, there were also lengthy lines and even longer wait times for concessions in addition to technical issues with the contactless payment systems.

On Saturday, Diamondbacks president and CEO Derrick Hall took to Twitter to announce that the team would be making it up to those fans who were negatively impacted.

“We appreciate all fans who attended our game last night and realize many experienced inconveniences and we have begun to address and make corrections,” he said via the team’s Twitter.

“We have decided that in the coming days, all single-game ticket buyers will receive information regarding a free ticket to an upcoming game as a token of our appreciation and we’re determining a meaningful offer for our dedicated season-ticket holders who already have tickets. We are grateful for the continued support of our fans and are committed to immediate improvements.”

There were a total of 19,385 in attendance for the first baseball game at Chase Field to host fans since September 2019.

That number was increased from the original 12,000 limit after Gov. Doug Ducey lifted COVID-19 mitigation requirements last month.

The D-backs host the Reds in Game 2 of the three-game series on Saturday night at Chase Field, with a pitching matchup of Jeff Hoffman vs. Riley Smith, who will be making his MLB debut.

First pitch is set for 5:10 p.m. Catch all the action on 98.7 FM Arizona’s Sports Station.

Comments

Comment guidelines: No name-calling, personal attacks, profanity, or insults. Please keep the conversation civil and help us moderate comments by reporting abuse.
comments powered by Disqus

Arizona Diamondbacks

Jordan Lawlar, D-backs...

Damon Allred

Diamondbacks shortstop Jordan Lawlar to have thumb surgery

Arizona Diamondbacks shortstop Jordan Lawlar will have surgery on his right thumb after tearing a ligament, GM Mike Hazen said on Wednesday.

14 hours ago

General shot of Chase Field...

Bailey Leasure

What’s new at Chase Field for the 2024 D-backs season?

The Arizona Diamondbacks 2024 season will see the team debut new food items, enhancements to the ballpark and giveaways.

20 hours ago

Bryce Jarvis #40 of the Arizona Diamondbacks throws a pitch during the second inning in the game ag...

Vincent DeAngelis

Bryce Jarvis starting season in long reliever role for Diamondbacks

Twenty-six-year-old Bryce Jarvis will start the 2024 season in a long relief role for the Arizona Diamondbacks.

20 hours ago

Jordan Montgomery...

Alex Weiner

Reports: Diamondbacks, LHP Jordan Montgomery agree to terms on contract

The Diamondbacks and big-ticket free agent pitcher Jordan Montgomery agreed to terms on a contract, according to multiple reports on Tuesday. 

1 day ago

...

Arizona Sports Video

Video: Zac Gallen says Diamondbacks are ready for opponents’ best daily

Arizona Diamondbacks pitcher Zac Gallen joined Burns & Gambo to talk about the excitement surrounding his second straight Opening Day start for the Snakes, and the overall excitement the team has for the coming season.

1 day ago

Kevin Ginkel...

Alex Weiner

Diamondbacks’ Kevin Ginkel has no problem if asked to close in Paul Sewald’s absence

Diamondbacks reliever Kevin Ginkel has not been told whether he will step into the closer role with Paul Sewald on the injured list.

2 days ago

D-backs to make it up to fans after Opening Day concessions debacle